We manage complaints through our heath, performance or conduct pathway, depending on the issue.
The complaints process is confidential. We only share confidential information if we need to.
After we receive your complaint, we will let you know in writing that we have received your complaint. We will also inform the Health Care Complaints Commission.
You can make a complaint using our online complaints form (link to page) or by downloading and completing the following from which you can send to us via email or by post.
There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...
You can make a complaint about a registered health practitioner or registered student in NSW.