Advanced
search
Can't find what you're looking for?
List of fact sheets
Complainant
Practitioner
We provide provide fact sheets to practitioners and complainants as part of the complaints management process. The fact sheets developed so far are provided here for information. This page will be updated as work continues.
Interpreter service
Complainant
People who prefer a language other than English should contact the HPCA through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the HPCA to discuss a complaint or TIS will organise for an interpreter in your language to be on the...
Complaint outcomes
Complainant
Practitioner
There are many different possible outcomes of a complaint, including no action, no further action following a council process, restricting practice, suspension, cancellation, monitoring.
How councils manage complaints
Complainant
Practitioner
Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a...
Before lodging a complaint with us
Complainant
What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...
Reviewing or appealing a decision
Practitioner
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...
How we work
Complainant
Practitioner
This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
General inquiries
Complainant
Practitioner
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.
What we do
Complainant
Practitioner
We manage complaints about the conduct, performance and health of registered health practitioners and students in NSW together with the Health Care Complaints Commission (HCCC). When managing complaints, we ensure that our assessment and decision making processes are...
General inquiries
Complainant
Practitioner
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.